FAQ

Most Dallas Delta products come with a standard 12-month warranty from the date of purchase. For project-based orders, warranty terms may be negotiated separately as part of the contract. Contact us for specific warranty details regarding your purchase.

Our door stations are available in multiple connectivity options including VoIP (Voice over IP), 4G Cellular, Analogue Line Powered (LP), and Analogue Externally Powered (EP/DCOM). The availability of each option varies by product model.

Yes. Our engineering and manufacturing team can design custom products tailored to your exact requirements. This includes modified panel layouts, custom labelling, bespoke enclosures, and specialised connectivity configurations.

DDUI is our enterprise-grade PABX platform designed for large-scale deployments requiring full monitoring, server state visibility, MODBUS integration, call recording, and high availability failover. DDConnect is a lightweight PABX that is quick to set up and does not require an external VoIP provider.

Yes. Our WeatherTough range features IP65-rated cast aluminium enclosures that are dust-tight and protected against water jets. Our standard stainless steel panels are also highly weather-resistant.

You can submit a technical support request through our online portal at customertools.dallasdelta.com/support. For urgent issues, you can also call us directly at (03) 9387 7388 during business hours.

Our products hold certifications including ACMA, AS/NZS 60950, AS/NZS CISPR22, EN55022, RCM, AS1670, AS4428.4, AS1428.5, ISO 9001, and ISO 45001.

While we primarily service the Australian market, we do fulfil international orders on a case-by-case basis. Contact our sales team to discuss international shipping options and lead times.

Lead times vary depending on the product and current demand. Standard products typically ship within 2-4 weeks. Custom configurations and large project orders may require longer lead times.

To initiate a return, submit a Return Authorisation request through our portal at customertools.dallasdelta.com/return. All returns must be authorised before shipping. Products must be returned in original packaging.